Safeguarding Student Learning Engagement

Charles Sturt University

These institutional resources or artefacts illustrate the social justice framework and principles in action and show the inter-connected nature of the principles.

Members of the Charles Sturt University project Working Group have kindly agreed to make these resources accessible via the project website.  The project team would particularly like to acknowledge the contributions of Liz Smith and Peter Greening  in developing the case study and providing the artefacts.

Student Success Team Training Role Play (PDF 368KB)

Artefact type: Training


The role play activity is the culminating activity in the Student Success Team (SST) training package. It enables the team members to utilise all of the skills that they have learned in the last two days, including interacting with other students, recommending appropriate support services, and using the technology (computer programs, websites, telephones, etc). The activity takes place in the workplace, and as a result the team members have access to all of the resources that they have on the job.

The Student Success Team members break into pairs. Within each group one person is the SST member and one is the target student. Below are the scenarios, to be given to the target students. Each scenario is developed in line with the five campaigns run in the program (Welcome to CSU; No Access to Subject Outline; STAR Course Campaign, At Risk of Exclusion; and Fail a Subject). The SST member will have the necessary interactions on Talisma (CRM). The SST member logs into Talisma, views their interactions, makes the calls, talks to the target students, sends a follow up e-mail and resolves the interaction. This simulates the complete range of actions that an SST member would make on the job. The ‘shift’ lasts for approximately 20 minutes after which the group shares their experiences and debriefs the other groups.

Alignment to the Social Justice Principles:

This resource articulates both the principles of access and equity. The information transfer from advisor to student interprets university systems and protocols. Engagement with another student humanises the support activity easing the sense of confusion or isolation the student may be feeling. Essentially the scenarios assist in articulating the multiple issues student face at crucial times during the year.


Student Success Team Support Services Guide (PDF 246KB)

Artefact type:  Training


The Guide is utilised by the SST as a resource to help identify and promote the existing university support services to students who need them and may not be aware of the range of services available or motivated to access them on their own.

Alignment to the Social Justice Principles:

This training resource aligns with the access principle enabling access to information and support.